Porting is transferring an existing phone number from one service provider to another. You can learn more here. We can port most phone numbers and toll-free numbers in the US and Canada.

If you are porting more than 99+ phone numbers, you can learn more here.

What is Mango Voice’s porting process?

A Letter of Authorization (LOA) will need to be completed with the following information:

• All Numbers you want to port are active

• Account/Company Name

• Authorized Person’s name on the account

• Service Address (No PO Boxes)

• Account Number

• PIN#/Passcode (if applicable)

Once the LOA is complete, a porting agent will submit the port request on your behalf, usually within 24 hours. Email notification will be sent out with details regarding the submission.

Once submitted, your old service provider has up-to 3 business days to respond to the port request to accept or reject it, based on the information provided on the LOA. A call and email will be placed if a rejection is received. Otherwise, an email will be sent out as soon as we have a Firm Order Commitment (FOC) with the numbers that include the date/time the port will complete. 

An email will be sent out within 24 hours of the port completing to notify you that the port has been completed. 

We are unable to provide service to numbers tied to alarm systems, elevators, etc. If your number you are porting is tied to a DSL line, your DSL will not work once the number is ported over. Please contact your Internet Service Provider (ISP) for a solution.

Porting Process Flowchart

What information is needed to port my number(s)?

A completed Letter of Authorization (LOA) with the following information:

• First name & last name

• Company name

• Service Address (No PO Boxes)

• Account number

• PIN: Your account may or may not have a PIN. Please check with your provider.

• Upload latest provider invoice: To comply with FCC regulations, please provide a copy of your latest invoice that is no more than 30 days old. Including your Customer Service Record (CSR) can also help prevent potential porting issues.

How long does porting take? 

Porting can take anywhere from 7-10 business days on average. To avoid delays, we recommend initiating the port before you cancel your account with your service provider. You will need to contact your service provider once the port completes to cancel your previous service. The previous service may automatically cancel the account after the port completes. Please check with your current service provider.

Can I port my numbers before my onboarding date?

No. Mango Voice starts porting numbers after your onboarding for the best experience when transitioning.

Will my existing service work during the port?

Yes! Your service should work as normal during the process if you do not make any account changes. Once your number has transferred to Mango Voice, your old service will no longer function. 

When can I cancel my service with my old service provider?

Once the port is completed and you’ve received confirmation from the port team. Cancelling services beforehand or during the port will cause significant delays or no phone service. 

Does Mango Voice cancel my previous service after the numbers have been ported?

No. Mango Voice does not cancel your previous service. You will need to contact your service provider once the port completes to cancel your previous service. The previous service may automatically cancel the account after the port completes. Please check with your current service provider.

How will I know if my port has been submitted?

You will receive an email to the email address on file. If you would like to check on the status of your port request, please send an email to porting@mangovoice.com or call (435) 767-0660.

How will I know if my port has been rejected?

You will receive an email to the email address on file as well as a call to your office (unless otherwise noted) regarding what the rejection we received was for. Details in the email and the phone call will address everything in order to proceed. You can learn more port rejections here.

When will the port request complete? 

You will receive an email to the email address on file with details on when the port is set to complete. Number(s) are typically activated at 12PM PST, or unless otherwise notated within the email.

How do I cancel my port request?

Send an email to porting@mangovoice.com or call (435) 767-0660. Include the number(s) you wish to be cancelled, and the reason for cancelling the port request. 

We require a 72 hour cancellation notice prior to the port completing. Anything within 72 hours is not guaranteed. 

What do I do with my call forwarding with my old service provider? 

If you have call forwarding set up, nothing else will be required on your end. Call forwarding will become obsolete once the port completes, as it no longer needs to forward the calls from your old service provider to Mango Voice, as calls should be hitting Mango Voice’s system directly now. 

If you didn’t set up call forwarding, please plug in your Mango Voice phones after the scheduled date and time of your port to avoid missing phone calls. 

I need to port more numbers to Mango Voice. How can I start that process?

Please contact the Mango Voice porting department at (435) 767-0660 or porting@mangovoice.com so we can send you a new Letter of Authorization (LOA) for you to complete.

Can I transfer a phone number to use as both a voice and fax?

No. Numbers within Mango Voice can only be set as either a voice or a fax and cannot be used as both.

Why do you say my numbers are not portable, but my service provider says they are? 

Mango Voice utilizes hosted carriers for number porting. After thorough inquiries with all our carriers, it's evident that factors like rate center and coverage dictate the feasibility of porting certain numbers. Due to these constraints, there are limitations on what we can port. Our carriers have explained that extending coverage to such areas is a lengthy process contingent upon demand.

Alternatively, if you do not need this specific number(s), we can assign a new, similar number(s) under our service, if they are available in your area. We cannot guarantee numbers but we will do our best to accommodate your needs. 

How do I reach the Mango Voice porting department?

The Mango Voice porting department can be reached via email at porting@mangovoice.com or call at (435) 767-0660. Mango Voice porting department hours of operation are: Monday through Friday between 7AM - 6PM MST, excluding holidays. 

My numbers completed porting, but I’m not receiving calls?

We would recommend reaching out to your previous service provider of your number(s) to remove the number or “scrub” the number from their system. If all is fine with the previous service provider, please call (435) 466-2646 for further assistance. 

I signed up for texting with Mango Voice, but my texting is not working?

If you have signed up for either our 2-way texting (Mango Plus) or our automated text notification service, and have not completed your Texting Registration or it is still processing, your texting will remain disabled until this is complete. If you have received an email from the porting department about the Texting Registration being complete, please call (435) 466-2646 for further assistance.  

If you utilize one of our Integration Partners for texting, please reach out to them for further assistance. To learn more about the Texting Registration with Mango Voice, please follow the link here.