Help CenterA Project Port will require a Project Porting Specialist to coordinate with if there are 99+ numbers to port.
Project Porting Data Sheet
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Confirm all phone numbers are active with your service provider.
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List the Billing Telephone Number(s) (BTN) for each phone number based on the Customer Service Record (CSR) or your most recent invoice.
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The desired due date must be no later than 30 days from submission.
Project Porting Rules:
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The Porting Project Specialist will communicate regular updates to the point of contact.
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Confirm the phone numbers are active with the losing provider
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Order cancellations and Firm Order Confirmation (FOC) changes should be requested no later than 72 hours prior to scheduled FOC as changes are not guaranteed to be honored by the losing provider.
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Off-hour activation is not supported. Ports will complete between 9 AM to 10 AM ET Monday-Friday, excluding holidays.
Project Porting Timeframes and Activation Information:
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Project porting takes an average of 21 business days to complete.
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Port activation generally completes between 9 AM to 10 AM ET Monday-Friday, excluding holidays.
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Having all numbers completed at the same time will be considered "best effort" by the team.
Project Porting Data Template
Please download this spreadsheet and complete "Port In Details (REQUIRED)."
Have questions? Please refer to our FAQ.