Help CenterNew laws in the U.S. have made it mandatory for businesses that send messages to their customers to register their business for texting. This registration process is meant to provide visibility to mobile network operators (MNOs) such as Verizon, T-Mobile and AT&T about what your business is and the content of your messages to provide more reliable and trustworthy messaging to their customers.
As your service provider, we’re here to help you be compliant with these requirements and ensure that your messages are delivered to your customers with minimum disruption.
Review our checklist that explains what is required. Contact us at porting@mangovoice.com or (435) 767-0660 with any questions.
Why do I need to provide my information to Mango Voice?
The industry has been working on ways to help support business messaging services and to regain trust from consumers with the messages they may receive. MNOs have begun implementing standards to validate businesses that send text messages to consumers. Providing visibility into the type of messages and where the message comes from allows the MNOs to provide more reliable and trustworthy messaging services. Failure to meet this new standard will result in potential fees and disruption to texting.
How can I learn more about these standards?
How long does the Texting Registration take?
The average processing time is 3-10 business days but can be longer, or shorter depending on the registry type, or if we run into rejections. Submitting successfully on your first attempt reduces the timeframe.
Can I still send text messages if my Text Registration is not approved?
No. Mango Voice requires all customers to go through the Text Registration process before messages can be sent out.
My previous service provider didn’t require me to do this?
Other texting service providers may not be aware of the new requirements, may simply pass on the high fees to their customers, or have their customers navigate the process alone.
Mango Voice is here to assist you throughout this process so you can begin texting with confidence knowing that your messages will be delivered with little disruption.
Can I use my number to receive 2FA codes?
We do NOT recommend using your Mango Voice VoIP numbers for 2FA. You can learn more here.
Where can I find my EIN (US)?
Your Employer Identification Number (EIN), also known as a Federal Tax Identification Number, is used to identify your business. If you have misplaced your EIN, please try the following methods to re-obtaining it:
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Ask the IRS for a copy of your Letter 147C by calling the business & Specialty Tax Line at (800) 829-4933. You can find more information here.
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Check any of your IRS-issued documents, such as your SS-4 confirmation letter.
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Find a previously filed tax return for your business for which you have lost or misplaced your EIN.
Where can I find my BN (CA)?
Canadian customers need their Business Number (BN) to interact with government parties in Canada. If you have misplaced your BN, please try the following methods to re-obtaining it:
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If you used your Business Number to open a bank account or apply for any type of federal, provincial, or local license or program, you should contact your bank or agency.
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Find a previously filed tax return for your business for which you have lost or misplaced your BN.
Why was my Texting Registration rejected?
Please ensure you have the following information complete before submitting:
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Opt-in language anywhere a customer may enter their phone number.
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Avoid SHAFT-C content.
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An active website or online presence. Social media can count.
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The website has a compliant Privacy Policy that includes language such as, “No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes."
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The website has a compliant Terms and Conditions that has an SMS disclosure that includes language such as, "If you consent to receive SMS from (Your Company Name), you agree to receive (types of message, must be consistent with your use case) SMS from us. Reply STOP to unsubscribe; Reply HELP for help; Msg&Data rates may apply; Messaging frequency may vary. Visit (Privacy Policy Link) to see our Privacy Policy and Terms and Conditions." This cannot be a popup.
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Follow Know Your Customer guidelines. Make sure it’s clear that your office is sending the messages to your customers.
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Sole Proprietor campaigns are not accepted by Mango Voice.
A more detailed guide can be found here.
What is required on my website to be compliant?
If we do not have an active, compliant website, your Texting Registration will be declined. Below are the items to prevent that:
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Anywhere a customer can enter their phone number, you must have an optional checkbox with opt-in language such as “By submitting this form and signing up for texts, you consent to receive (update type) text messages from (Company Name) at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy Policy (link) & Terms (link).”
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Have a compliant Privacy Policy on your website with language such as, "No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes."
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Have a compliant Terms and Conditions on your website with language such as, “If you consent to receive SMS from (Company Name), you agree to receive (types of message, must be consistent with your use case) SMS from us. Reply STOP to unsubscribe; Reply HELP for help; Msg&Data rates may apply; Messaging frequency may vary. Visit (Privacy Policy Link) to see our Privacy Policy and Terms and Conditions."
Please refer to our Texting Registration Checklist as this includes an in-depth guide.
How can I check on the status of my Texting Registration?
Please contact the porting team at porting@mangovoice.com or (435) 767-0660 to check on the status of your Texting Registration request.