Issue

Reason

Resolution

Privacy Policy

You don’t have a Privacy Policy on your website or your Privacy Policy does not comply with industry standards.

Your Privacy Policy must be easily accessible by the consumer on your website. A complaint Privacy Policy should follow requirements such as:

• State what personal information is collected, used, shared, etc.

• Clearly state that SMS opt-in consent are not shared with any 3rd parties or affiliates for marketing purposes. 

• Be easily accessible on your website.

• If you do not have a dedicated Terms and Conditions page/section to SMS disclosures, please include the following disclosures in a section the Privacy Policy: "If you consent to receive SMS from [Company Name], you agree to receive [types of messages, i.e. conversational, customer care, appointment reminders, etc.] SMS from us. Reply STOP to unsubscribe; Reply HELP for help; Msg&Data rates may apply; Messaging frequency may vary. Visit (Privacy Policy Link) to see our Privacy Policy and Terms and Conditions."

Terms and Conditions

You don’t have Terms and Conditions on your website or your Terms and Conditions do not comply with industry standards.

Your Terms and Conditions on your website should follow requirements such as:

• Types of Texting messages 

• Associated fees

• Messaging frequency disclosures 

• Instructions on how to opt-out 

• Instructions to get help 

Link to your privacy policy and Terms and Conditions.

If you mention the type of texts being sent on your website, it must be consistent with the use-case you select. For example, if you select “Customer Care” but mention “promtional/marketing” on your website, your registration will get rejected.

 Example: "If you consent to receive SMS from [Company Name], you agree to receive [types of messages, i.e. conversational, customer care, appointment reminders, etc.] SMS from us. Reply STOP to unsubscribe; Reply HELP for help; Msg&Data rates may apply; Messaging frequency may vary. Visit (Privacy Policy Link) to see our Privacy Policy and Terms and Conditions."

Website or Online Presence Link

Your website URL is missing or the URL you entered is not working.

Verify you provided the correct website URL and the website is active. The website can not be “Opening Soon” or “Under Construction.”

Website Online Form

Your website online form (i.e., “Contact us” page) is missing disclaimers.

If opt-in is collected using a website form, you must share the exact URL to where the opt-in disclaimer can be found. The disclaimer should include:

1. SMS opt-in checkbox that is optional that is unchecked by default and not required. 

2. The opt-in disclaimer should look like: "By submitting this form and signing up for texts, you consent to receive [types of messages, i.e. conversational, customer care, appointment reminders, etc.] text messages from [Company Name] at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy Policy [link] & Terms [link]."

3. What you submit as your use-case for texting must be consistent. For example, if you select “customer care”, but mention “promotional/marketing SMS” on your website it will result in your registration being declined.

4. A phone number field on the website to collect SMS opt-in.

SMS Opt-in Checkbox

The SMS opt-in checkbox is either missing, prechecked, mandatory, or not specific to SMS

Edit to add an optional SMS opt-in checkbox on your website, and make sure it is not prechecked or mandatory. References to other types of communication must be separate from SMS opt-in check box and disclaimer. 

Paper or Electronic Form

The form was either not provided, or missing disclaimers.

If you collect opt-in consent using paper or electronic form, please provide a screenshot or PDF copy with the SMS disclaimer clearly visible. 

If this opt-in consent is collected on a website, but requires an account or steps not easily accessible to the public, please provide a screenshot where it can be located.

The opt-in disclaimer should look like: "By submitting this form and signing up for texts, you consent to receive [types of messages, i.e. conversational, customer care, appointment reminders, etc.] text messages from [Company Name] at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy Policy [link] & Terms [link]."

Opt-In (other)

You didn’t provide enough details on how you obtain consent from your recipients.

Provide a detailed description of how your recipient consents to receive text messages.

• If you collect opt-in consent using paper or electronic form, please provide a screenshot or PDF copy with the SMS disclaimer clearly visible. The opt-in disclaimer should look like: "By submitting this form and signing up for texts, you consent to receive [types of messages, i.e. conversational, customer care, appointment reminders, etc.] text messages from [Company Name] at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy Policy [link] & Terms [link]."

• If opt-in consent is by consumers texting first, provide proof of where they can find your phone number and how to text you. This information can be on a website, flyer, business card, etc. To verify, please provide a screenshot or PDF of where the phone number can be found. The phone number should also have a disclaimer such as, ““By texting [Company name] at [Company Phone Number], you agree to receive [types of messages, i.e. conversational, customer care, appointment reminders, etc.] messages from [Company name]. Reply STOP to unsubscribe; Reply HELP for help; Message & data rates may apply; Messaging frequency may vary. Visit [Privacy Policy URL] to see our privacy policy and [Terms URL] for our Terms of Service.”

Tip: If the type of SMS is specified, it must align in your Text Registration form. For example, if you select “customer care”, but mention “promotional/marketing SMS” on your website it will result in your registration being declined.

Other

You entered “N/A” or invalid entries into fields that are required 

Complete fields on the Texting Registration form with all valid responses, such as a complete website URL, real-world sample messages, etc.

High Risk

Your registration indicates high-risk financial services marketing, lead generation, credit repair, debt relief/collection, etc.

This content is prohibited by our carrier and within the industry, with no option allowed for texting. 

Your sample message, Privacy Policy, and/or website mentioning high-risk financial services (crypto, NFTs, stock market investment, etc.)

SHAFT-C

Your registration contains disallowed content. 

SHAFT-C stands for:
Sex (adult content)

Hate (hate speech)

Alcohol 

Firearms

Tobacco

Cannabis 

This content is prohibited by our carrier and within the industry, with no option allowed for texting. 

Please contact porting by calling (435) 767-0660 or emailing porting@mangovoice.com for more information.