Queue - Switchboard Object

1 min. readlast update: 04.26.2024

Note: You must configure a queue before using this object.
Learn how to select or add a new call queue here


·         On Timeout - this is the path that will be followed 

·         On Escape -  users can press # to escape a queue and follow this path

Use Cases

·         Use a queue in any setting where call volume is high

·         Multiple agents may be assigned within a queue to answer all calls

·         A queue may be monitored by going to the call center dashboard


Q: Can I use this as the first item in a switchboard?

A: Yes, it is common to use this as the first object in a call flow.

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