Schedule - Switchboard Object

1 min. readlast update: 04.26.2024

Route calls based on your company's business hours. Have custom schedules for holidays. 


·         Select your desired schedule from the drop-down menu.

·         When Open - This is where the path will continue to during business hours

·         When Closed - This is where the path will continue to after business hours

·         Holiday - This is where the path will continue during specified Holidays

Learn how to create a Schedule

Use Cases

·         Use the Schedule object to redirect the flow of your calls while your business is open, closed, and even on holidays!


Q: What if I have different hours for different departments?

A: Create a new schedule object and when the call enters that department's switchboard add the department-specific schedule. You can create unlimited schedules.


Schedules auto-save, so you don't have to hit update to save any changes.

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