How to Create a Call Queue

Why Use This?

A Call Queue allows multiple agents (users) to field calls when they come in. A Call Queue must first be created, then added to a call flow within a switchboard.

To Create a Queue:

1. Log into admin.mangovoice.com as an Administrator
2. Click the + next to Extensions
3. Click Queue Dashboards
4. Click New Call Queue
5. Add the agents that may receive calls from this queue
   • NOTE: Agents in this list will only receive calls if they are logged in. For more information, please see Log In and Out of Queues
6. Click Update Call Queue

For information about configuring the Agent and Caller Settings, please see Call Queue FAQs and Settings

To add to a Switchboard:

Please see Queue - Switchboard Object

Q&A:

Should Omit From Directory be set to Yes?

Omit From Directory means that the Queue won't appear in the Directory on a Yealink desk phone. Usually this setting is set to Yes. See also Directory Overview