Help CenterExample
{
"id": "8c8cd48d-649f-43fd-801f-9bd3561ba3e7",
"event_originated_at": 1733253150,
"webhook_sent_at": 1733253150,
"type": "call_analytics.summary",
"payload": {
"event_created_at": 1733253150854081,
"call_main_uuid": "ff279af3-2e6f-431a-aabd-b75f3692a048",
"direction": "outbound",
"source_number_e164": "+19515555147",
"source_name": "Hemet, CA",
"destination_number_e164": "+14357670882",
"destination_name": "Samuel Carlson"
"pbx_uuid": "75c8f269-8645-e7bf-33e7-60a6f84e494c"
"analytics": {
"summary": "The customer called regarding their office phones not working and showing a 'no service' message. There was a power outage scheduled at their location until 2:30pm that was affecting their internet connection. As the phones run over the internet, the outage was causing the phone issues. The customer was advised to check if the phones were working after the outage was resolved.",
"sentiment": {
"customer": 1.23,
"agent": 2.34
}
}
}
}
NOTE: The customer must have signed up for Mango AI and have their calls recorded in order for this webhook to send.
Please see the API Docs for more information.
Q&A
- What are the possible values for the Sentiment score?
- The score will range from -5 (negative) to 5 (positive). We use -1 and 1 as the cutoff between neutral and negative and positive, respectively when filtering phone calls by sentiment.
- How can I start receiving these events?
- The required Event Selector is still in beta and must be added manually by Mango. Please contact scarlson@mangovoice.com.
- Why am I not receiving these events?
- The PBX must have Mango AI and Call Recording enabled. For more information, please see Mango AI.
- It takes a few minutes after a call has ended before the summary is generated and sent.