What is a Messaging Group?

A messaging group is a designated group of extensions within your Mango Voice system. Each messaging group is identified by a name and a dedicated phone number. Messaging groups allow team members to send and receive text messages using a single shared phone number, simplifying communication, improving response times, and ensuring consistency in branding. Messaging Groups are ideal for teams who need to manage customer interactions efficiently.

How are Messaging Groups Used?

Messaging groups can be used in a variety of ways, including:

Appointment Reminders: Dentists, veterinary clinics, sales teams, and other businesses can use messaging groups to send appointment reminders, reducing no-shows.
Customer Support: Providing real-time assistance, updating customers on service requests, troubleshooting issues, answering questions.
Marketing & Promotions: Sharing promotions, gathering feedback, running contests, announcing special offers.
Sales & Lead Management: Following up with leads, answering pre-sales questions, providing personalized information.

How do I set up a Messaging Group?

Ready to streamline your team's communication? Contact our Sales Team today to learn more about setting up a messaging group. 435-GO MANGO (435-466-2646) opt 2, and we’ll help you get the process started.