1. Support
  2. Guides & Tutorials

Welcome to Mango Voice

This is a guide that will walk you through the initial setup as well as some basic phone handling training.

Initial Setup

  • Place the phone in the desired location
  • Unbox the phone, handset, cords, and back frame
  • Assemble the phone
  • Connect the phone to Power & Internet


Basic Phone Handling & Functions

Lines: Line 1 & Line 2 are your main lines for incoming and outgoing calls.  You Line 2 acts as a Rollover or Call Waiting line.

Managing Multiple Calls

  • Toggle between the Line 1 & Line 2 to place specific calls on hold while you address the other

Placing Calls on Hold

  • Parking Lots: This is a “Global” hold for the entire office.  Placing calls in Parking lot 1 or 2 will take the caller off of your phone and illuminate the “P1” or “P2” button RED.
  • Hold (button on phone): When you are on a call a “Hold” button will appear on your LCD screen. This is to localize a call to your specific phone and put them on hold while you intend to return to them.

Transferring Calls

  • Transfer (button on phone): Transfer > Desired location > Transfer 

To transfer an existing call, press the Transfer button on the LCD screen or on the right-hand side of the keypad followed by the desired location (an Extension, an external number or Presence button). Press the Transfer button again to complete the transfer.

  • Parking Lot: Press the P1 button > notify the receiving party

How to check Voicemail messages

  • Press the Message button on the right side of the keypad
  • When prompted, enter your 4-digit passcode followed by the # key (if you do not know your passcode, please reach out to our support team at 435-767-0882)
  • To listen to New messages Press 1
  • To listen to Saved messages Press 2

Other phone features may include:

  • Conference Calls
  • DND (Do not disturb)