How do I turn on / off notifications on the Web App? (Mac Instructions)

There's a lot of complexity to notifications, we'll help clarify how to get them turned on or off (whatever you prefer).

Screen Shot 2021-09-21 at 3.00.54 PM

How do I turn on Notifications on Web App (Mac & Windows)

The easiest, easiest, easiest way to turn on notifications is to accept them when you're prompted the first time! If you've dismissed them, or clicked Enable Notifications, and then blocked them.. it gets more complex, but have no fear! We'll show you how to turn them on. 

How do I turn on Notifications if I dismissed them or blocked them? (Mac & Windows)

You've probably seen the new Enable Notifications banner that has popped in from the top by now. (You had to click on that to turn on notifications), but you might have been in the middle of something, so you dismissed it. How do I turn them on now? 

  1. Head to the bottom left corner where account name is (click on it)
  2. Click on Settings
  3. Click on Notifications
  4. If you've dismissed the notifications banner in the past, you should see something that says, "You’ve blocked notifications. You’ll need to go into your browser settings to switch this back on" (image below). You'll notice in the screenshot below that the "Play Ding..." is technically on, but disabled. You can't click on it. This is because the Enable Notifications have been dismissed or turned off. Have no fear, we'll conquer this together!

Screen Shot 2021-09-21 at 3.03.06 PM

(Settings Screenshot)

  1. First things first, exit the settings screen on the Web App.
    1. Chrome (Mac and Windows): In the top left of the browser you will see a small lock icon. Click on that. (See Image below). You see how this person has these turned off? No one will be getting sound alerts and operating system notifications when this is off.. so flip that switch to on! 
      1. After that, you'll need to reload your web app to make the change live. 
      2. Send yourself a text from your cell phone to the office text number. You should have an operating system notification, and heard a "ding"!

      Screen Shot 2021-09-21 at 3.07.28 PM
    2. Firefox (Mac and Windows):  Getting the notifications to appear on Firefox is slightly different, (I didn't say slightly more difficult though 😁).
      1. You'll need to go deeper into the Firefox settings to turn on the notifications. If you go to the Mango Web App settings, you'll have the same notifications text that you would have had on Chrome (see Settings Screenshot above)
      2. First, click on the 3 layer cake / hamburger icon on the far right of the Firefox browser.
      3. Screen Shot 2021-09-21 at 3.13.26 PM
      4. Near the bottom, click on settings.
      5. Firefox will open a new tab that is settings, at the top middle is a settings search. Click on that, and search Notifications

      6. Screen Shot 2021-09-21 at 3.18.23 PM
      7. (You can see in the image above, I started typing Notifi and it pulled it up.) Click on Notifications
      8. Here's where you can toggle the notifications from Block to Allow
      9. Head back to your web app, and reload it. If you want to check and see quickly if your notifications are on, you can click this settings icon that Firefox has in the search area at the top of the browser
      10. Screen Shot 2021-09-21 at 3.23.28 PM
    3. Safari
      1. Sadly, we're not supporting Safari at this time. You'll need to download Firefox, Chrome, (or offshoots of Chrome like Brave) for the notifications to work. 

I'm still not getting notifications! (and other questions)

At this point if you're not getting notifications, the issue might be on a system level, so we'll walk you through how to check it out. 

(these instructions are Apple Mac specific, if you're looking for Windows instructions, click here)

First, let's allow applications to access your notifications:

  1. In Settings, search 'Notifications Privacy Settings'.
  2. Alternatively, you can click on 'Privacy', then 'Notifications' on the left hand side, or search it via the Windows Search feature.
  3. Once there, turn on 'Allow apps to access your notifications'

Apple has a lot of areas where you can turn off your notifications or mute them through Do Not Disturb mode. The first area to check to see if you're even getting notifications is the top right of your computer screen. Click on the Date and Time to open your notifications drawer. 

If you don't see any notifications near or at the top, then you have them blocked somewhere. If you do see them, but you didn't hear a sound, or you didn't see these slide in, check the Do Not Disturb Mode. You can do this by clicking on the two toggles icon to the immediate left of the Date and Time. 

If the Do Not Disturb is on, then it will hide all notifications. You can toggle that off by clicking on the moon itself, or if you click anywhere else on the Do Not Disturb box, it will open another menu, click on Always On, so that's off.


I'm not getting any notifications at all

Let's take a peek on your System Preferences, where your Operating System notifications are set up. 

  1. Click on the Apple logo in the top left corner
  2. Click on System Preferences
  3. Click on Notifications (if you're having a hard time finding it, you can search Notifications in the top right of the settings window)
  4. Find the browser you're using (Firefox, Chrome, Brave.. not Safari)
  5. You need to have Allow Notifications to the on if you want to receive notifications. Go ahead and select Banners (they disappear eventually, Alerts don't). 
  6. Below the checkbox that matters most is Play sound for notifications. If that's off, you won't be hearing a "Ding". 

Further Reading

If you want to do more reading on how to turn on or off notifications from our friends at Google, they wrote this article up on how to do it.