Guides & Tutorials
Phones & Devices
The transfer object is used to transfer directly to an extension.
- Extension: This is used to select the phone you would like to ring.
This is mainly used to transfer to someone's direct line, as it can only ring a single phone.
Q: How is this different from an external transfer?
A: An external transfer is used to transfer to a number outside of your Mango Voice system (I.E. a cell phone).
Q: Can I do this as the first item in a switchboard?
A: Yes, but this is a terminating object which means that once the call goes into this object it cannot leave and the call flow ends.
Q: Can I transfer directly to someone's voicemail?
A: To transfer directly to someone's voicemail, use the leave voicemail object. If you are trying to transfer a call to voicemail while on an active call, use *2 followed by the person's extension.
Q: What types of extensions can I transfer to?
A: You can transfer to line extensions only. In order to transfer to queues, faxes, or voicemail use the corresponding switchboard objects.
Q: Can you control the ring time?
A: No. The Transfer object has a built-in ring time of 7-8 rings before it goes to the voicemail of the extension selected.