Guides & Tutorials
Phones & Devices
Today is a holiday, why are my phones still ringing?
Holidays are determined by Schedule objects, which are used in the switchboard.
Steps to turn phones back on:
Find the phone number that is having the issue in your My Number section. This is commonly named "Main"
Identify where the number is assigned. For example, it is common to have a "Main" number pointing to extension 1000 or the "Switchboard"
Open the Switchboard, from the left navigation. The switchboard usually has a Schedule element at the beginning of the flow. The Schedule object can be configured to use different schedules, but it is commonly named "Business Hours"
Open the Schedules section, from the left navigation. Click on the schedule that is causing the issues to view the Schedule.
Select one of the holidays from the list, or create a new custom holiday if it is not in the list and you want to add it.
Once you are done click Update Schedule Name to save your changes.
How do I know if it is working?
Make a test call from your cell phone to the "Main" or impacted number and see if it is currently turned off.