Dental
      Back to home
      1. Support
      2. Integrations
      3. Dental

      Solution Reach

      How to integrate and troubleshoot Solution Reach Integration with Mango

      Note: You will need to obtain a simultaneous ring phone number from Solution Reach before this integration can be set up.

      How does it work?

       

      How do I set it up?

      • Go to the Mango Voice dashboard
      • Click the “Plus Sign”  next to “Extensions”
      • Click on “Lines”
      • Click on “New Extension Line”
      • Enable “OutDial® Extension”.
      • Under “OutDial Options”, put in provided “Forwarding Number”. Use the number provided by Solution Reach. DO NOT USE the customer's phone number.
      • Go to “Ring Groups”
      • Add the new “OutDial® Extension” you created to the ring group
      • Add Ring Group to the desired Switchboard to initiate the screen pop

      How do I get help?

      Contact Solution Reach

      Phone: (801) 331-7100

      Solution Reach Support

       

      Contact Mango Support

      Phone: 435-767-0882

      Email: support@mangovoice.com