SMS Registration FAQ

All businesses that use 10 digit long code (10DLC) phone numbers to send text messages require registration with The Campaign Registry (TCR). This is the new standard by mobile carriers to minimize spam, enhance delivery, and increase security.

10 Digit Long Code - Standard US phone numbers, which are 10 digits long, including the area code.

The Campaign Registry - The Campaign Registry is the information hub that allows to register 10DLC messaging campaigns. For more information, please visit https://www.campaignregistry.com/

Where Can I Learn More About these Messaging Standards?

If you would like to learn more about these messaging standards, please review the following resources for more information:

Messaging Principles and Best Practices

Telephone Consumer Protection Act of 1991

Spam Rules - USA

US SPAM Act: A Compliance Guide for Business

Canada's anti-spam legislation

Frequently Asked Questions about Canada’s Anti-Spam Legislation

The Campaign Registry

How Much Does the Registration Cost?

You will have to have a one-time SMS Registration Fee applied to your account alongside a low volume or high volume monthly fee. Below is the cost cost breakdown:

One time SMS Registration Fee: $20

AND one of the following

Low Vol. (under 100 messages per day) : $4.5 per month

High Vol. (Over 100 messages per day) : $20 per month

What is Required for 10DLC Registration?

Mango Voice requires the following information:

Your business’s EIN or Canadian Revenue Agency Business Number
Your legal company name
Your legal address
Company contact information: First & last name, email address and phone number
The business industry/vertical type
A detailed description of how you plan to use texting ¹
A valid opt-in/out method ²
Sample message examples ¹

Use Case Description: Describe how you intend to use your number, including the types of messages you plan to send and their relevance to recipients.
Consent Mechanism: An opt-in mechanism to ensure that recipients consent to receiving messages from your business.

How long does the registration process take?

The average processing time is 3-7 business days but can be longer, or shorter depending on the registry type, or if we run into rejections.

Can I register multiple numbers for different purposes?

Yes, you can register multiple numbers for various use cases, but each number will require its own registration.

What happens if I don't register my number?

Unregistered numbers may experience lower deliverability rates, limited support, increased filtering, or even suspension of messaging capabilities by carriers.

You can still receive inbound messages but your outbound messages will not be received. If you wish to only receive messages and do not wish to send replies, please let us know. This also applies to ALL SMS notifications including missed call texts.

Is there a deadline to provide registration information?

While there is no deadline at this time, Mango Voice is requesting this information as soon as possible so that we can ensure your texting does not get disrupted.

Where can I find my EIN?

An Employer Identification Number (EIN) also known as Federal Tax Identification Number, is used to identify a business.If you have an EIN for your business but have misplaced it, you can try the following method:

Check your IRS-issued documentation such as your SS-4 confirmation letter or your Letter 147C
Ask the IRS for a copy of your Letter 147C by calling the business & Specialty Tax Line at (800) 829-4933
Find a previously filed tax return for your business
Google it. However, some states do not display this information to the public.

I’m a Sole Proprietor and do not have an EIN. Can I still register?

Unfortunately at this time, we are not accepting Sole Proprietor registrations. Sorry for the inconvenience. Please let us know if you are interested in Mango making this available for sole proprietors.

Where can I find my CRA BN?

Customers in Canada need a Business Number (BN) in order for us to submit your request. If you have a BN but have misplaced it, you can try the following methods:

Search https://beta.canadasbusinessregistries.ca/search
Find a previously filed tax return for your business

Why was my registration rejected?

Please ensure you go through the following checklist before we submit your registration:

Avoid SHAFT-C content, which stands for sex, hate, alcohol, firearms, and tobacco/cannabis
Have a website or online presence (i.e., Facebook)
Your website must have a privacy policy that states, “Consumer information will not be sold or shared with third parties for marketing purposes”
Opt-in language where a consumer may enter their number
Make sure the contact aligns with your website and/or sample messages

How can I make my website compliant for texting?

If your website is noncompliant with these standards, you may lose the ability to text. To prevent this:

Anywhere a customer can enter their phone number, there must be opt-in language, such as “By providing my phone number, I agree to receive text messages from [YOUR COMPANY NAME].” and a checkbox
You must have a privacy policy on your website that explicitly states “Consumer information will not be sold or shared with third parties for marketing purposes”
- You can find templates on Google if you do not have a legal team to advise.

I want to use my toll free number for texting. How can I get started?

Toll free numbers go through a slightly different, heavier registration process unlike 10DLC numbers, and can take up to 3-4 weeks to receive a result of a request. You can find our FAQ & Guide here

I’m experiencing messaging difficulties. Who do I contact?

The porting team only handles the registration requests. If you are experiencing messaging difficulties, please contact our support team at (435) 466-2646 or support@mangovoice.com.

I’m having trouble filling out the registration form. Can I set up a meeting with a representative?

If you need assistance with your SMS registration form, please use the following link to go over your document with a Mango Voice representative. If no time available works with your schedule, please call us (435) 767-0660 and we would be happy to help.

Note: This advice is for informational purposes only and is neither intended as nor should be substituted for consultation with appropriate legal counsel and/or your organization’s regulatory compliance team

Have questions? Please contact our team at (435) 767-0660 or porting@mangovoice.com