Select or Add a New Call Queue

A Call Queue allows multiple agents (users) to field calls when they come in. A Call Queue must first be created, then added to a call flow within a switchboard. Follow the link below to create a new Call Queue.

Select the + next to Extensions
Select Call Queues
Select an existing call Queue or Create a new Call Queue using the definitions in the Call Queues Overview article
Select the agents to add to the queue
Select Update Call Queue after configuring settings