Select or Add a New Call Queue - Copied

A Call Queue allows multiple agents (users) to field calls when they come in. A Call Queue must first be created, then added to a call flow within a switchboard. Follow the link below to create a new Call Queue.

  • Select the + next to Extensions
  • Select Call Queues
  • Select an existing call Queue or Create a new Call Queue using the definitions in the Call Queues Overview article
  • Select the agents to add to the queue
  • Select Update Call Queue after configuring settings