Queue - Copied


Note: You must configure a queue before using this object.
Learn how to select or add a new call queue here


  • On Timeout - this is the path that will be followed 
  • On Escape -  users can press # to escape a queue and follow this path

Use Cases

  • Use a queue in any setting where call volume is high
  • Multiple agents may be assigned within a queue to answer all calls
  • A queue may be monitored by going to the call center dashboard


Q: Can I use this as the first item in a switchboard?

A: Yes, it is common to use this as the first object in a call flow.