Help CenterHow does a Parked call differ from Hold?
When placing a call on hold it remains with the current user and cannot be picked up from another extension. Placing a call on park (into a Parking Lot) puts the person on hold in a system-wide accessible Parking Lot that can be accessed from any valid phone.
How does a parked call differ from a transfer?
When transferring a call you must dial the extension to send the call to, where a receiving party must answer the call or send it to voice mail. Placing a call on park (into a Parking Lot) puts the person on hold in a system-wide accessible Parking Lot that can be accessed from any valid phone. This eliminates the need for receiving party to pick it up.