Mango AI Overview

Mango + Your PMS + AI = 😍

Integrate your Patient Management System with Mango like never before and enjoy the benefits of modern AI features. A supported PMS isn't required to receive AI Call Analytics.

AI Features

Logging Calls to your PMS

• Automatically log phone calls to and from patients directly into your PMS. This note will include details about the phone call, a summary of the call, and a link to the call in the Web App. See Logging Calls in your PMS.
• Automatically log voicemails left by patients directly to their notes. This note will include details about the phone call, a link to the call, and the transcript of the voicemail.

Note: See the supported PMS table above.

Call Analytics

• Quickly find problem calls
• View the sentiment of both sides throughout the call
• View a transcript of both sides of the call
• Understand the call without needing to listen to the recording

For more information, see Call Analytics and Summaries.

Additional Features

Sync Patient Contacts

Your patient's phone numbers will sync with our Web App which allows us to do the following:

• Override the Caller ID with the patient's name so you know exactly who's calling.
  • You can also include the patient's ID number so you can quickly look them up in your PMS.
• Search for contacts by name or phone number in our Web App and quickly call, text, and fax them.

Q&A

What happens when family members have the same phone number?

• The call is logged to the Guarantor only.

How do I sign up?

• Please contact our Sales team at sales@mangovoice.com or (435) 466-2646 option 2.