Help CenterAutomatically log your calls to and from patients directly in your PMS.
Note location
- Open Dental: Commlog
- Eaglesoft: Notes
- Dentrix G7 and Enterprise: Office Journal
- Dentrix Ascend: Patient Notes
What to expect
The note will include the following:
- If the call was inbound or outbound
- Date and time of the call
- A link that will open the call in our Web App
- Summary of the call
- Generating a summary takes a few minutes and the note isn't written until the summary is ready. If you would like to omit the summary so that notes are written sooner, please contact Support.
Q&A
How can I quickly go from the note in my PMS to the call details in Mango?
- Open Dental: Right click on the Commlog note and click on the Web link.
- Eaglesoft: Press Ctrl+Click (or Command+Click on Mac) on the note.
- Dentrix G7 and Enterprise: URLs in notes cannot be directly opened. Open the note and copy the link.
- Dentrix Ascend: Click the link.
How soon after a call ends should notes appear in my PMS?
- Processing the summary can take longer than the length of the call and the note isn't written until the summary is ready. If you would like to omit the summary so that notes are written sooner, please contact Support.
Why didn't a note include a summary of the call?
- If a call is too short or there wasn't much talking, there may not be enough data in the call to generate a summary.
- If Call Recording is disabled, then a summary can't be generated for the call.
What happens when family members have the same phone number?
- The call is logged to the Guarantor only.