Logging Calls in your PMS

Automatically log your calls to and from patients directly in your PMS.

Note location

• Open Dental: Commlog
• Eaglesoft: Note History
• Dentrix G7 and Enterprise: Office Journal
• Dentrix Ascend: Patient Notes
• Denticon: Patient Notes

Call Summaries

The note will include the following:

• If the call was inbound or outbound
• Date and time of the call
• A link that will open the call in the Web App
• Summary of the call
  • Generating a summary takes a few minutes and the note isn't written until the summary is ready. If you would like to omit the summary so that notes are written sooner, please contact Support.

Voicemails

The note will include the following:

• Which voicemail the message was left on
• A link that will open the call in the Web App
• Transcription of the voicemail

NOTE: Logging calls and voicemails to your PMS can be turned off. Please contact Support.

Q&A

How can I quickly go from the note in my PMS to the call details in Mango?

• Open Dental: Right click on the Commlog note and click on the Web link.
• Eaglesoft: URL has to be copied and pasted. You can right click on the highlighted link and click Copy and then paste it in your browser.
• Dentrix G7 and Enterprise: URLs in notes cannot be directly opened. Open the note and copy the link.
• Dentrix Ascend: Click the link.
• Denticon: URL has to be copied and pasted. Right-clicks are not allowed.

How soon after a call ends should notes appear in my PMS?

• Processing the summary can take 5+ minutes or even longer than the length of the call and the note isn't written until the summary is ready. If you would like to omit the summary so that notes are written sooner, please contact Support.
• Non-answered calls such as voicemails are not logged to the PMS.

Why didn't a note include a summary of the call?

• If a call is too short or there wasn't much talking, there may not be enough data in the call to generate a summary.
• If Call Recording is disabled, then a summary can't be generated for the call.

What happens when family members have the same phone number?

• The call is logged to the Guarantor / Responsible Party.

Why are there multiple copies of the summary in my PMS?

• If you are forwarding calls to a Patient Engagement Service and they forward the call back to the office, this will count as two separate calls. Please ask your PES if they are able to integrate with Mango's webhooks instead and eliminate the need to forward calls.