1. Support
  2. FAQ
  3. Network Readiness

Incompatible Routers & Modems

Incompatible Routers that may be need to be replaced if problems persist after making Transport, NAT adjustments, and recommended router changes


  • Apple Airport Routers
  • Arris TM1602A
  • Buffalo Routers (All)
  • Comcast CGA4131COM - Under review
  • Cisco RV Series (All)
  • D-Link DIR-632
  • Google NEST Routers (All)
  • Linksys WRT120N
  • Linksys WRT610
  • Linksys LRT224
  • Linksys BEFS-xxxxx (All)
  • Linksys EA series (All)
  • Linksys WRT54GL
  • Netgear WPN824
  • Linksys WRT54GS
  • Linksys WRT54GT
  • Medialink MWN-WAPR150N
  • Netgear CG3000DCR (Comcast)
  • Linksys WRT54GX
  • Linksys WRT100
  • Netgear FVS
  • Netgear MR814
  • Sparklight Modem with the following Firmware:
  • Spectrum RAC2V1K
    • RAC2V1S, RACV2V2S, and RAC2V1A 
  • TP-LINK Archer C1200, C2600 ( Cannot disable SIP ALG)
Note: Home-grade routers are suitable for 1-5 users and will require some recommended setting adjustments. Modem/Router combo devices or DSL/Cable Gateways supplied by your ISP are suitable for 1-5 users, but are not recommended. For best results these devices will need to be placed in transparent bridge mode with a compatible router attached after it.