How to Use the Switchboard to Filter SPAM Calls

1 min. readlast update: 04.26.2024

1.    Create a Sound Clip to direct callers through a call tree. It can be as simple as "Thank you for calling (Insert practice name), if you are a new patient press 1, if you are an existing patient press 2"

2.    Add an Auto Attendant in the switchboard as the first thing a caller will hit during open hours. Do not connect "On Timeout" to anything- this will drop any unattended spam callers from reaching receptionists.

3.    You can do the same for after hour auto attendants. 

4.    Increase Repeat times from 0 up to 1 or 2 so callers will make sure to select an option and not be disconnected.


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