How to Set Up a Shared Voicemail

Shared Voicemails are a convenient way to allow a user or a group of users to receive and access voicemail boxes.

Create a Shared Voicemail

• Select the + symbol next to Extensions on the left side menu to open the extension options

• Select Shared Voicemail 

• Select +New Shared Voicemail

• Under the General Tab: 

  • Name the Voicemail

  • Set a shared voicemail number

  • Select to omit from directory or not

    • A new extension will be seen by all extensions in the PBX.

    • Queues, conference rooms, and shared voicemails may be omitted from the directory to eliminate confusion

  • By Default the Everyone Group is allowed access to the Shared Voicemail

• Additional Options to Configure

  • Select the Time Zone

  • Set a Voicemail Box Password 

  • Determine if Voicemail Instructions will be played or not

  • Set Email Notifications to send or not

  • Select whether the Voicemail Message will be sent as MP3 via email

  • Set the message to delete after being sent or not

  • Enter in the email addresses of the recipients separated by commas

  • Determine if the system will use default greetings or not

  • Set the outgoing message unavailable sound clip. 

    • Click here to learn about uploading sound clips

Once you're done configuring the Shared Voicemail, click Update Shared Voicemail