How to Set Up a Shared Voicemail

Shared Voicemails are a convenient way to allow a user or a group of users to receive and access voicemail boxes.

Create a Shared Voicemail

  • Select the + symbol next to Extensions on the left side menu to open the extension options
  • Select Shared Voicemail 
  • Under the General Tab: 
    • Name the Voicemail
    • Set a shared voicemail number
    • Select to omit from directory or not
      • A new extension will be seen by all extensions in the PBX.
      • Queues, conference rooms, and shared voicemails may be omitted from the directory to eliminate confusion
    • Configure a User Group that is allowed to access this voicemail box in the web and mobile applications. 
  • Additional Options to Configure
    • Select the Time Zone
    • Set a Voicemail Box Password 
    • Determine if Voicemail Instructions will be played or not
    • Set Email Notifications to send or not
    • Select whether the Voicemail Message will be sent as MP3 via email
    • Set the message to delete after being sent or not
    • Enter in the email addresses of the recipients separated by commas
    • Determine if the system will use default greetings or not
    • Set the outgoing message unavailable sound clip.