How to Select or Add a New Call Queue

A Call Queue allows multiple agents (users) to field calls when they come in. A Call Queue must first be created, then added to a call flow within a switchboard. Follow the link below to create a new Call Queue.

• Select the + next to Extensions
• Select Call Queues

• Select an existing call Queue or Create a new Call Queue using the definitions in the Call Queues Overview article

• Select the agents to add to the queue

• Select Update Call Queue after configuring settings

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