How to Enable Call Recording

Before enabling always check with your state compliance laws

How to Enable Call Recording on Your Mango Voice System

To enable/disable call recordings on your Mango Voice system, got o the Settings in the Admin Portal

Select Call Recording from the 3 tabs

• You can enable/disable based on Inbound, Outbound, or Internal calls.
• Depending on state laws you may need to create a sound clip indicating to the caller that calls are being recorded.
• You can access your call recordings in the Call Logs

Press the Play button to listen to recorded calls

How To Set Call Recording for Individual Extensions

• Navigate to Extensions > Lines > Extension > Advanced > Call Recording:
  • Options ore:
    • System Defined (uses setting defined in the previous steps)
      • Yes
      • No

Once you've made your selection, click: "Update Extension" to save.