How to Create a Music On Hold Playlist

Music on Hold allows you to create custom playlists or advertisements for your customers to listen to while on hold or waiting in a queue. You can add a playlist, manage tracks, and upload the music that is played in the Music On Hold section.

Note: For best results use the following file formats - MP3,16bit,8khz/16khz,mono/dual channel

How to Set Up a Custom Music On Hold Playlist

• Go to Music on Hold in the left-hand side menu

• Click on Manage Audio Tracks

• Click the ‘+’ to add audio tracks

• Name the Audio Track

• Select the file from the computer

• Click Upload Music 

• Add as many tracks as wanted in the playlist

• Click Add New Playlist

• Name the Playlist and click ‘Create Playlist’

• Click on the newly created playlist and then add the audio tracks to the list. 

• Select the playlist as the default