How Do I Record a New Sound Clip?

Set music to be played when calls reach certain points in call flows or record sound clips for voicemail. You can upload a sound clip, manage sound clips, and download clips in the Sound Clips section.

Record a Sound Clip on the Phone

  • From any extension on your phone system (PBX) simply dial *99. Follow the prompts.
  • Once saved, you can
    • Select Sound Clips from the left side menu
    • Listen to and add a friendly name to the sound clip for easy reference in the future.
    • Watch this video for help recording a sound clip on the phone.

Record a Sound Clip on the Admin Portal

  • You can also upload a custom MP3 or WAV audio clip using this same portal sound clip administration page.
  • This sound clip can now be applied to Sound clip, Auto Attendant, Queue, Shared Voicemail, and Conference Room.
  • See Uploading a Sound Clip to learn more.

To download a sound clip, follow the same steps to access the list of your sound clips. 

  • Select the three vertical dots next to the audio playback to download the file