Note: You will need to obtain a simultaneous ring phone number from Solution Reach before this integration can be set up.
- Go to the Mango Voice dashboard
- Click the “Plus Sign” next to “Extensions”
- Click on “Lines”
- Click on “New Extension Line”
- Enable “OutDial® Extension”.
- Under “OutDial Options”, put in provided “Forwarding Number”. Use the number provided by Solution Reach. DO NOT USE the customer's phone number.
- Go to “Ring Groups”
- Add the new “OutDial® Extension” you created to the ring group
- Add Ring Group to the desired Switchboard to initiate the screen pop