- This provides a way to distribute calls in a call flow randomly through a switchboard. The number of output options that can be selected from and the weight given to these channels can be modified. The distribution can be changed, but the sum of the options must equal 100%.
- A small sales team wants to make sure inbound calls are shared evenly across their team. They place a call distribution that splits the call volume and gives all the salespeople a fair chance at incoming leads.
- It isn't necessary to have a singular flow weighted 100%.