Route calls based on your company's business hours. Have custom schedules for holidays.
- Select your desired schedule from the drop-down menu.
- When Open - This is where the path will continue to during business hours
- When Closed - This is where the path will continue to after business hours
- Holiday - This is where the path will continue during specified Holidays
- Use the Schedule object to redirect the flow of your calls while your business is open, closed, and even on holidays!
Q: What if I have different hours for different departments?
A: Create a new schedule object and when the call enters that department's switchboard add the department-specific schedule. You can create unlimited schedules.
Schedules auto-save, so you don't have to hit update to save any changes.