Note: You must configure a queue before using this object.
Learn how to create a queue here
- On Timeout - this is the path that will be followed
- On Escape - users can press # to escape a queue and follow this path
- Use a queue in any setting where call volume is high
- Multiple agents may be assigned within a queue to answer all calls
- A queue may be monitored by going to the call center dashboard
Q: Can I use this as the first item in a switchboard?
A: Yes, it is common to use this as the first object in a call flow.