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      Flex Dental - Copied

      How to integrate and troubleshoot Flex Dental Integration with Mango

       

      Note: Must be on East or West(Kam) to have integration. Please migrate when necessary

      How does it work?

       

      How do I set it up?

      Two-Step Process:

      • Mango turns on Integrations in the PBX
      • The Client (or Flex Rep.) creates the Flex ID 

      Mango

      • In Mango - Go into the PBX Settings, and Enable Integrations 

      Flex Representative

      • Login to Flex
      • Click the Settings (Gear Icon)
      • Click on the Server tab (6th from the left)
      • Click on Mango Voice Beta

      *Once created, the Flex ID appears

      Copy the Flex ID, and paste it into the Integration section of the Mango Voice Web Portal

      If The Client Wants to Leverage Flex's Text Response Feature During Business Closed Hours:

      If a client wants to have Flex send a text message response to clients after hours, you must add a Transfer and Continue Module to the Switchboard with a 5 sec timeout before the call hits the Auto-attendant or other module in that call flow. See the example below.

      For-Flex-When-Closed

       

      How do I get help?

      Contact Flex Support

      Contact Mango Support

      Phone: 435-767-0882

      Email: support@mangovoice.com