How Mango Voice Feature Codes Work and When to Use Them.
Available Codes
| Feature (*) Codes | Description | Notes / Info |
| **(ext) | Ring Intercept | Intercept an incoming call ringing to another extension |
| *1 | Park a Call | Parks Call in the next available parking lot |
| *2(ext) | Send to Voice Mail | Press Transfer > Dial *2(ext) > Press Transfer |
| *3 | Day/Night |
Dial *3 > Press Call or Send > Press 1 to change from open to closed or closed to open. Note: If you aren't using a Day/Night module on your switchboard, this feature code will not do anything. |
| *4 | Transfer | During a call press *4 > When prompted Enter (ext)# |
| *8(ext) | Intercom 2-way | |
| *9 | Disable * Codes during call | Dial phone number > Follow prompts > press *9 once you hear the auto attendant for the company you're calling. |
| *10 | Queue Login | |
| *11 | Queue Logout | |
| *20 | Pause Call Recording | Pauses and resumes call recording during a call - is audible to both parties on the call. |
| *30 to *39 | Day/Night Advanced |
Dial *Number (30 to 39) Press Send or Call > Press 1 to change from open to closed or closed to open. Note the number you dial (30 - 39) is found on the associated Day/Night Switchboard Module. If you aren't using a Day/Night module on your switchboard, this feature code will not do anything. |
| *60 | 911 Dial History | |
| *67 | Block Caller ID | Dial *67+Number > Press Send or Call |
| *88(ext) | Call Coaching | Must Have Admin Rights on PBX |
| *90 | Wake Up Call | |
| *97 | Access Voicemail | |
| *98 | Access Alt VM | |
| *99 | Record a New Sound Clip | |
| *100 to *109 | Update an Assigned Sound clip | Dial the appropriate *number (100 to 109) > Press Send or Call > Follow the prompts to update the assigned sound clip. |
| *120 | Hotel - Clean Status | |
| *121 | Hotel - Stay Status | |
| *122 | Hotel - Inspected Status | |
| *999 | Block/Unblock Number | Dial *999 > Enter the Area Code + Number you want to block or Press 1 to Unblock a Number |
*The Star 120, 121, and 122 are primarily Hotel codes.
Disable Star Codes
To disable star codes from being intercepted by Mango Voice and allow them to be passed to caller, simply:
- Dial the 800 number you're calling and follow the prompts.
- When asked to put in the ID number with alpha character, dial the *9 ie. *9 (ID digits + *alpha code)
Eavesdrop (listen in on an ongoing call)
- Dial *88(ext#)
- dial 1 to talk to caller
- dial 2 to talk to agent
- dial 3 to talk to both agent and caller