- Support
- Guides & Tutorials
- Music On Hold
Create a Music On Hold Playlist
Music on Hold allows you to create custom playlists or advertisements for your customers to listen to while on hold or waiting in a queue. You can add a playlist, manage tracks, and upload the music that is played in the Music On Hold section.
Note: For best results use the following file formats - MP3,16bit,8khz/16khz,mono/dual channel
How to Set Up a Custom Music On Hold Playlist
- Go to Music on Hold in the left-hand side menu
- Click on Manage Audio Tracks
- Click the ‘+’ to add audio tracks
- Name the Audio Track
- Select the file from the computer
- Click Upload Music
- Add as many tracks as wanted in the playlist
- Click Add New Playlist
- Name the Playlist and click ‘Create Playlist’
- Click on the newly created playlist and then add the audio tracks to the list.
- Select the playlist as the default