Create a Music On Hold Playlist

Music on Hold allows you to create custom playlists or advertisements for your customers to listen to while on hold or waiting in a queue. You can add a playlist, manage tracks, and upload the music that is played in the Music On Hold section.

How to Set Up a Custom Music On Hold Playlist

• Go to Music on Hold in the left-hand side menu
• Click on Manage Audio Tracks
• Click the ‘+’ to add audio tracks
• Name the Audio Track
• Select the file from the computer
• Click Upload Music 
• Add as many tracks as wanted in the playlist
• Click Add New Playlist
• Name the Playlist and click ‘Create Playlist’
• Click on the newly created playlist and then add the audio tracks to the list. 
• Select the playlist as the default