Guides & Tutorials
Phones & Devices
Custom Caller ID
- Add 6 characters to the front - adds your desired characters to the caller ID associated with that path.
- Replace Caller ID - will override an existing caller ID coming through the call path.
- Change caller ID internally to easily distinguish which department is being dialed within your organization.
- Change caller ID to ESP or SPAN to notify the agent that a caller has selected the Spanish option.
Q: Can I use this object to change my outbound caller ID?
A: No, this object only works within Mango Voice.
Q: Why can I only use 6 characters to the front of caller ID?
A: The number of characters displayed on caller ID differs between physical phones. This is limited due to the display size of most phones.