Call Recording - Copied

**Before enabling always check with your state compliancy laws**

How to Enable Call Recording on Your Mango Voice System

  • To locate if call recordings are enabled/disabled goto the Settings in the Admin Portal
  • Select Call Recording from the 3 tabs
  • You can enable/disable based on Inbound, Outbound, or Internal calls.
  • Depending on state laws you may need to create a sound clip indicating to the caller that calls are being recorded
  • You can access your recorded calls in the Call Logs
  • Press the Play button to listen to recorded calls

    How To Set Call Recording for Individual Extensions

  • Navigate to Extensions > Lines > Extension > Advanced > Call Recording:
    • Options ore:
      • System Defined (uses setting defined in the previous steps)
      • Yes
      • No

  • Once you've made your selection, click: "Update Extension" to save.