Call Queue Setup

A Call Queue allows multiple agents (users) to field calls when they come in. A Call Queue must first be created, then added to a call flow within a switchboard. After placing the call queue in a call flow, select the number and assure it is pointed to the switchboard that will lead to the Call Queue.

Note: Call queues are placed inside of switchboards. Create a switchboard for the call queue to be placed into before creating a call queue.

  • Select My Numbers from the left menu
  • Select an existing phone number
  • Locate "Call Endpoint" 
    • This is where the phone number will be routed
  • Select the Switchboard you would like to put your queue in
    • Pointing a number to a switchboard Learn more
    • How to use the switchboard Learn more