Call Coaching

1 min. readlast update: 05.01.2024

Call Coaching allows you to listen, coach, and intervene to any or all parties involved.

  • Dialing *88 with the extension:

    • *88101 (ext 101)

  • Will allow for you to listen on the call

  • Dialing 1 will let you talk to the customers side

  • Dialing 2 will let you talk to the Agents side

  • Dialing 3 will let you talk with both parties

  • You can switch between these options without limitations


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