Help CenterCall Coaching allows you to listen, coach, and intervene to any or all parties involved.
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Dialing *88 with the extension:
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*88101 (ext 101)
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Will allow for you to listen on the call
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Dialing 1 will let you talk to the customers side
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Dialing 2 will let you talk to the Agents side
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Dialing 3 will let you talk with both parties
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You can switch between these options without limitations