Call Coaching

Call Coaching allows you to listen, coach, and intervene to any or all parties involved.

• Dialing *88 with the extension:
  
  • *88101 (ext 101)
• Will allow for you to listen on the call
• Dialing 1 will let you talk to the customers side
• Dialing 2 will let you talk to the Agents side
• Dialing 3 will let you talk with both parties
• You can switch between these options without limitations