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Call Coaching
Call Coaching allows you to listen, coach, and intervene to any or all parties involved.
- Dialing *88 with the extension:
- *88101 (ext 101)
- Will allow for you to listen on the call
- Dialing 1 will let you talk to the customers side
- Dialing 2 will let you talk to the Agents side
- Dialing 3 will let you talk with both parties
- You can switch between these options without limitations