<h2>Why use this?</h2>
<p>An agent's status helps notify a queue and others if you are or are not ready so that calls can be routed efficiently. They can also be used for agent performance reporting.</p>
<p><img src="https://cdn.livechat-files.com/api/file/kb/file/dcb2595b-329a-425d-b17a-5ae9d5e18e29/6d745f96e5-bc3e9cbf0cb89e217bcf.png"></p>
<h2>Possible Agent Statuses</h2>
<ul>
<li><strong>In Queue</strong> (Available to receive any calls)</li>
<li><strong>Out of Queue</strong> (Only available to receive non-queue calls, e.g. internal calls)</li>
<li><strong>Do Not Disturb</strong> (Will not receive any calls)</li>
</ul>
<p>For real-time information and metrics about queue performance, please see&nbsp;<a rel="noopener" href="https://support.mangovoice.com/queue-dashboard-overview/" target="_self">Queue Dashboard Overview</a></p>

WHY USE THIS?

An agent's status helps notify a queue and others if you are or are not ready so that calls can be routed efficiently. They can also be used for agent performance reporting.




POSSIBLE AGENT STATUSES

 * In Queue (Available to receive any calls)
 * Out of Queue (Only available to receive non-queue calls, e.g. internal calls)
 * Do Not Disturb (Will not receive any calls)

For real-time information and metrics about queue performance, please see 

Call Center Agent Statuses

How to Create a Call Queue