Call Center Agent Mode

Why use this?

Enabling Call Center Agent Mode makes joining and leaving queues simple.

To Enable:

1. Log into app.mangovoice.com/web-phone
2. Click on Settings in the lower left-hand corner
3. Click Call Center Agents
4. Click Enable Call Center Agent Mode

Call Queue Options

• Select Automatically Join Queue At Login if you never want to worry about forgetting to join the queue when you log into the Web App.
• If Manually Join Queue is selected, you have to join the queue by clicking Out of Queue in the upper right-hand corner and selecting Join Queue. For more information about queue statuses, see Call Center Agent Statuses.

Q&A

• If I log out of the Web App, will I still be in the queue? Logging out will automatically remove you from the queue.
• Does this work if I'm a part of mutliple queues? Yes. When you join or leave, your status is updated for every queue that you are a part of.